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Shipping Policy

Thank you for shopping with Trade Deck.

We're committed to getting your order to you as quickly and safely as possible. Please read the information below about how shipping and delivery work.

Order Processing

Orders are processed Monday through Friday, excluding public holidays.
Most orders placed before [2:00 PM ET] are shipped the same business day.
Orders placed after the daily cutoff, or over a weekend or holiday, are processed on the next business day.
Once your order ships, you'll receive a confirmation email with your tracking information.

Shipping Destinations

We currently ship to [countries/regions — add yours here]. If your country isn't available at checkout, contact us at [support email] and we'll be happy to help.

Estimated Delivery Times

Delivery times are estimates and may vary depending on your location and the carrier.

  • [Your country]: [1–3] business days
  • [Region — e.g. European Union]: [2–7] business days
  • [Region — e.g. United Kingdom]: [3–7] business days
  • [Region — e.g. United States & Canada]: [3–8] business days
  • Rest of the world: [5–12] business days

Customs processing can occasionally extend delivery times for international shipments.

Shipping Costs

Shipping costs are calculated automatically at checkout, based on your delivery address and shipping method.

Free standard shipping applies automatically to all orders over $79 — you'll see this reflected at checkout.

Tracking Your Order

Once your order ships, you'll receive an email with a tracking number so you can follow its progress. If you haven't received your tracking information within [1] business day of placing your order, please contact our support team.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the customer's responsibility and are not included in the product price or shipping cost.

Delivery Delays

While we work with reliable shipping partners, delivery times can't be guaranteed due to circumstances outside our control, including customs inspections, severe weather, carrier delays, public holidays, and high shipping volumes. We appreciate your patience if this happens.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase. Trade Deck is not responsible for delays or extra shipping costs caused by an incorrect or incomplete address provided by the customer.

Lost or Damaged Shipments

If your package arrives damaged, or appears to be lost in transit, please contact us as soon as possible at [support email]. We'll work directly with the carrier to resolve the issue and find the best solution for you.

Questions?

Email us at [support email] — we aim to respond to all inquiries within [1] business day.